This Privacy Policy explains how DLTSMS ("we", "us", or "our") collects, uses, discloses, and safeguards information when you visit our website or use our communications platform services (collectively, the "Services").
1. Information We Collect
We may collect the following categories of information:
- Account information: name, email address, phone number, company name, and billing details when you register for an account or request a demo.
- Usage data: log data, device information, IP address, and interaction data collected automatically when you use our website or dashboard.
- Communications data: messages, call metadata, and delivery status processed on behalf of our customers through the Services, handled in accordance with our Data Processing Agreement.
- Form submissions: information you provide via contact forms, demo requests, free trial signups, newsletter subscriptions, and job applications.
2. How We Use Your Information
We use collected information to provide and improve the Services, respond to inquiries, process transactions, send administrative and marketing communications (where you have consented), detect and prevent fraud or abuse, and comply with legal obligations.
3. Legal Basis for Processing
Where applicable data protection law requires it, we process personal data on the basis of your consent, the necessity of processing to perform a contract with you, compliance with a legal obligation, or our legitimate interests in operating and improving our business.
4. Sharing of Information
We do not sell your personal information. We may share information with service providers who help us operate the Services (e.g. hosting, email delivery, payment processing), with your consent, or as required by law.
5. Data Retention
We retain personal information for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required by law.
6. Your Rights
Depending on your jurisdiction, you may have the right to access, correct, delete, or restrict processing of your personal information, and to withdraw consent at any time. To exercise these rights, contact us at [email protected].
7. Security
We implement reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.
8. Cookies
We use cookies and similar technologies to operate our website, remember your preferences, and understand how visitors interact with our site. You can control cookies through your browser settings.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will post the updated version on this page with a revised "Last updated" date.
10. Contact Us
If you have questions about this Privacy Policy, please contact us at [email protected].